Shipping policy

Shipping

Processing time

Orders are processed within 1 to 3 business days. You'll get a confirmation email when you order, and a second email with tracking once your guard ships.

Delivery time

Standard shipping takes 5 to 10 business days after dispatch. Business days exclude weekends and public holidays, so most orders arrive inside two weeks. Nocturne guards ship from our overseas fulfilment partner, which is why delivery takes longer than a local order, and it's part of how the price stays where it is instead of what a dentist made guard costs.

Where we ship

We ship worldwide. If checkout won't accept your address, email support@nocturneshop.co and we'll tell you whether we can reach you.

Shipping cost

Shipping is calculated at checkout and shown in full before you pay. There are no charges added after you order.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take a few days to show its first scan, which is normal and doesn't mean anything is wrong.

Customs, duties and taxes

International orders may be subject to import duties or taxes set by your country. These aren't included in the price you pay us, and the recipient is responsible for them. Customs processing can also add time to delivery, which is outside our control.

Delays

Carrier backlogs, customs, weather and peak periods can push delivery past our estimate. If your tracking hasn't updated in 7 business days, email us and we'll chase it.

Wrong or incomplete addresses

Please check your address at checkout. If a parcel comes back to us because the address was wrong or nobody could receive it, we'll reship it once you cover the postage, or refund the product price minus original shipping.

Lost parcels

If tracking shows a parcel as lost, or it hasn't arrived 20 business days after dispatch, email support@nocturneshop.co and we'll replace it or refund you.