You can cancel an order, return an unopened guard, or withdraw from your contract here. You do not need an account and you do not need to log in.
Before you start
Unopened guards. Return them within 30 days of delivery for a full refund of the item price.
Opened guards. These cannot be returned. A night guard is a sealed hygiene product, so once the seal is broken it cannot come back. This is also why the statutory right of withdrawal does not apply to an unsealed guard under Article 16(e) of the EU Consumer Rights Directive.
Faulty or wrong items. Sealed or not, if something arrives damaged or is not what you ordered, we replace it or refund you in full. Use the form below and say what went wrong.
Cancelling before dispatch. Orders can be cancelled within 24 hours of being placed, either from your order confirmation email or using the form below. After that, email us anyway and we will cancel it if it has not been dispatched yet.
If you are in the EU or EEA
You have 14 days from the day you receive your order to withdraw from the contract without giving a reason, except for the sealed hygiene exception above. The form below is the withdrawal function. You may also use your own wording, or the model withdrawal form in our refund policy, and send it to support@nocturneshop.co.
We will confirm receipt of your withdrawal by email without undue delay, and that email will record the date and time we received it.
Withdraw from contract here
Fill this in and select Confirm withdrawal. Everything marked required is needed so we can find your order.
If you have an account
You can also see your orders and start a return from your account page. You do not have to. The form above does the same thing without logging in.
Getting your refund
Once we receive a valid withdrawal or an unopened return, we refund to the original payment method. Refunds are processed within 14 days of us receiving the goods back, or of you showing proof that you sent them, whichever is earlier.
Return postage is paid by you unless the item was faulty or wrong.
Full terms are in our refund policy. Questions to support@nocturneshop.co.